Privacy Policy – g63vip Data Protection

1 Who We Are

g63vip is an online gaming platform providing sports betting, live casino, casino games, and eBingo services to players in the Philippines. The platform is operated under the g63vip brand and is accessible at g63vip.vu.

For the purposes of this Privacy Policy, g63vip acts as the data controller — meaning we determine the purposes and means of processing the personal information you provide when you interact with our platform. Any questions, requests, or concerns about your data can be directed to our support team.

2 What Data We Collect

We collect personal information in a few different ways — directly from you during registration and account use, automatically through your interaction with the platform, and in some cases from third parties involved in payment processing or identity verification.

Information you provide directly:

• Full name, date of birth, and gender
• Email address and mobile number
• Home address (for KYC and withdrawal verification purposes)
• Government-issued ID details when requested for identity verification
• Payment method details, such as GCash account reference or bank account information
• Any information you provide when contacting our support team

Information collected automatically:

• Device type, operating system, and browser information
• IP address and approximate location data
• Session timestamps, pages visited, and features used on the platform
• Betting and gaming activity logs, including bets placed, games played, and transaction history
• Cookies and similar tracking technologies (see Section 7 for details)

We do not collect unnecessary data. Everything listed above has a specific purpose tied to delivering and improving the platform, keeping accounts secure, and meeting legal obligations.

3 How We Use Your Data

The personal information we collect is used to operate g63vip and deliver the services you signed up for. The table below gives a straightforward summary of our main data uses and the reason behind each one.

We do not use your data for automated decision-making that produces legal effects or similarly significant impacts on you, without human review.

4 When We Share Your Data

Your personal information is not sold to third parties. We do not share your data with advertisers or data brokers. However, there are specific situations where sharing data with trusted third parties is necessary to deliver our services:

• Payment processors: We share transaction-related information with payment service providers to process your deposits and withdrawals in PHP. This includes e-wallet operators and banking partners.
• Identity verification services: KYC checks may involve third-party identity verification providers who process your submitted documents to confirm authenticity.
• Technology and infrastructure partners: Providers that support our platform's hosting, security, and operations may have limited access to data as part of their service delivery.
• Legal and regulatory authorities: We may disclose personal information when required to do so by law, court order, or in response to a valid request from a relevant authority in the Philippines.

All third-party partners who access personal data are required to handle it in accordance with applicable data protection standards and use it only for the specific purpose for which it was shared.

5 How Long We Keep Your Data

We retain your personal information for as long as your account is active and for a reasonable period after account closure, as required by applicable law and our internal compliance requirements.

• Account and transaction records are generally kept for a minimum of five years following account closure to meet anti-money laundering and financial record-keeping obligations.
• KYC documents are retained for the period required under applicable Philippine regulations.
• Support correspondence is kept for as long as reasonably necessary to resolve disputes or respond to follow-up enquiries.
• Data collected for platform analytics may be anonymised and retained indefinitely in aggregated form that cannot identify individual users.

Once data is no longer required for any of the above purposes and retention periods have passed, we securely delete or anonymise it.

6 Your Rights Over Your Data

As a registered player on g63vip, you have the following rights regarding your personal information:

• Right to access: You may request a copy of the personal data we hold about you at any time.
• Right to correction: If any information we hold is inaccurate or incomplete, you can request that we correct it.
• Right to deletion: You may request deletion of your personal data, subject to legal retention requirements. Where we are required to keep certain records by law, we will inform you of what we must retain and why.
• Right to restrict processing: In certain circumstances, you may ask us to limit how we use your data while a dispute or review is in progress.
• Right to data portability: You may request a copy of data you have provided to us in a structured, commonly used format.
• Right to object: You may object to certain types of data processing, particularly where it is based on legitimate interests rather than legal obligation.

7 Cookies and Tracking Technologies

g63vip uses cookies and similar technologies to keep the platform running smoothly, remember your preferences, and understand how players use different parts of the site. Here is a breakdown of the types we use:

• Essential cookies: Required for core platform functions such as maintaining your login session, processing transactions, and applying security checks. The platform cannot function properly without these.
• Performance cookies: Help us understand how pages are used, which features are popular, and where players encounter issues. This data is used in aggregate and does not identify individual users.
• Preference cookies: Remember settings you have chosen, such as display preferences or game filters, so you do not need to set them again each visit.

You can manage cookie settings through your browser. Disabling essential cookies may affect your ability to use core platform features including login and account access. We do not use cookies to serve third-party advertising on g63vip.

8 How We Protect Your Data

We take the security of your personal information seriously and have put several layers of protection in place to keep it safe:

• SSL encryption is applied across the entire platform, including login, account pages, and transaction flows, so data in transit is protected.
• Account access is protected by password requirements and OTP verification, reducing the risk of unauthorised login.
• Internal access to personal data is restricted to staff with a legitimate need to process it, and is governed by internal data handling policies.
• Transaction and account activity logs are monitored for unusual patterns that may indicate fraud or unauthorised access.
• Our infrastructure is hosted on secure servers with standard industry controls in place.

No system is completely immune to risk. While we maintain strong protections, we also encourage you to take personal steps — like using a strong, unique password and keeping your OTP codes private — to protect your own account.

9 Minors and Age Restriction

g63vip is strictly for players who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we discover that an account has been created by or on behalf of a minor, it will be closed and any associated data will be deleted in accordance with our retention policy.

If you believe a minor has registered on the platform, please contact our support team at [email protected] so we can investigate and take appropriate action promptly.

10 Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in how we operate, updates to applicable law, or improvements in our data handling practices. When we make material changes, we will update the "Last updated" date shown at the top of this page.

For significant changes that directly affect how your data is used, we will notify registered players via email or an in-platform notification where practical. We recommend checking this page periodically to stay informed.

Your continued use of g63vip after any updates to this policy takes effect constitutes your acceptance of the revised terms. If you disagree with a change, you may close your account by contacting our support team.